Terms & Conditions
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Luxury Bath Company’s relationship with you in relation to this website.
The term The Luxury Bath Company Limited or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The Luxury Bath Company’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by The Luxury Bath Company and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of The Luxury Bath Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The Luxury Bath Company takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
The Luxury Bath Company pursues a policy of continual development and improvement and as such, product specifications may be changed without prior notice. All dimensions listed are only nominal. Being cast products they are subject to a size variance of +/- 3% tolerances.
The Luxury Bath Company reserve the right to change prices, designs and specification at anytime without notice.
We strongly recommend that all our baths are installed by a qualified person/company.
All our baths are designed with no overflow.
All our baths take pop up wastes.
All intellectual property rights belong to The Luxury Bath Company.
Images on this site are for illustrative purposes. Although every effort has been made to show products in their true colour and finish, it is inevitable with variations on screens that colours may appear different on the website than on the physical product.
Copyright Notice
This website and its content is copyright of The Luxury Bath Company 2021. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Terms & Conditions of Sale
- These terms
1.1 What these terms cover. These are the terms and conditions on which we supply goods/products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
• You are an individual.
• You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4 If you are a business customer this is our entire agreement with you. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement. - Information about us and how to contact us
2.1 Who we are. We are The Luxury Bath Company Limited (trading as The Luxury Bath Company) registered in England and Wales number 12855130. Our trading address is 20/22 Wenlock Road, London N1 7GU. Our registered VAT number is 367 3182 81.
2.2 How to contact us. You can contact us by telephoning our customer service team at 0203 44 15751 or by emailing us at enquiries@theluxurybathcompany.co.uk or writing to our trading address.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails. - Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we do not anticipate to be able to meet your expectations regarding a delivery date.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 If your order is not from the British mainland:-
(a) Our standard delivery charges do not apply and you should contact customer services for advice on delivery charges;
(b) If you are ordering from or the products are for delivery outside the UK then your rights in these conditions as a consumer do not apply;
(c) All prices are stated in pounds sterling (including VAT). If you wish to order in another currency please contact customer services;
(d) In any event conditions 19.4 and 19.5 will apply;
(e) you will be responsible for providing satisfactory export documentation including (if you claim to be exempt from VAT) evidence that no VAT will be chargeable by us on the order.
(f) You will in all cases be responsible for the costs of returns which will be of the same amount as the delivery charges. - Our products
4.1 Products may vary slightly from their pictures. The images of the products appear on our website using our innovative Augmented Reality technology (“view in the room”). These images are for illustrative purposes only. You must refer to the technical drawings and your own measurements for each product to ensure that the product fits the available space. If you have any questions on this please contact our customer services department. Further, although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the product. - Your rights to make changes
Because of the speed with which we process your order and dispatch the product we do not provide the facility for you to make changes to your order once we have confirmed it. - Our rights to make changes
6.1 Minor changes to the products. We may change the product to reflect changes in regulatory requirements or minor technical adjustments and improvements. These will not materially affect the product. - Providing the products
7.1 Delivery options and costs. Please see our website FAQs and the section “Delivery Methods and Returns” for details of delivery charges and methods of delivery and be sure that you select the appropriate delivery option when placing your order.
7.2 When we will provide the products. Our estimated delivery date is as shown on the Delivery Methods and Returns section of our website.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. We strongly advise you against booking your installer until delivery has been completed.
7.4 Time of delivery. We will contact you to advise you as to the estimated time and date of delivery. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery. We will charge you with a sum equal to the original charge for the re-delivery.
If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
7.5 Access to property. It is your responsibility for ensuring that there is suitable access to your property at the time of delivery. Please see the further important delivery information on the Delivery Methods and Returns section of our website.
7.6 When you become responsible for the goods. The products will be your responsibility from the time when you sign to accept delivery or (if the delivery is not signed for) from the time we complete the unloading of the products from the delivery vehicle on the kerb side.
7.7 When you become the owner of the goods. You own the goods once we have received payment in full.
7.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.9 Inspection of goods on delivery. We carefully check all products before dispatch. When your products are delivered you must immediately open up the packaging and inspect the goods. The driver will allow you 15 minutes for such inspection and you must notify him of any damage or quality issues and then sign to confirm that you have inspected the products and you are satisfied with them. Once the products are moved following that inspection any damage either to the products or to your property are your sole responsibility. If notwithstanding your initial inspection you discover any defect or fault in the product you must immediately notify our customer services department. We will require you to email us photographs of the damage. We also reserve the right to inspect the goods and if we are not satisfied that there are faults then we reserve the right to charge you for the cost of call out. If we are satisfied that the goods are faulty or defective, then we will confirm to you by email that you may return the goods in their original condition and packaging. Any such rights must be exercised by you within 28 days from the date of delivery and the return of the goods must be no more than 14 days thereafter in accordance with clause 9.2. - Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced), see clause 12 if you are a consumer and clause 13 if you are a business;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you are a consumer and have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for the price paid for the product. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 How long do consumers have to change their minds? This period is fourteen days after you have received the goods. - How to end the contract with us (including if you are a consumer who has changed their mind)
9.1 How to tell us you want to end the contract. To end the contract with us, please let us know by telephone or email in accordance with clause 2.2.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Because of the nature of the products, they require to be collected by our specialist couriers. Please call customer services (see clause 2.2). If you are a consumer you must notify us within fourteen days of delivery of the goods.
9.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
9.4 What we charge for collection. The product must be returned to us by you with the packaging intact and with the product in saleable condition. If the packaging is damaged then we reserve the right to charge for replacement. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the cost of collection. The costs of collection will be the same as our charges for the delivery option you selected when placing your order.
9.5 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in any way (including due to moving them or as a result of installation work). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9.7 When your refund will be made. We will make any refund due to you within twenty eight days after you have returned the product to us and we have inspected it and are satisfied that you have returned the product in accordance with your rights under these conditions.
9.8 If you wish to exchange your product. If following delivery you decide you wish to exchange your product for another product or a product of a different size within our range, then if the product is returned to us and if we then agree to provide a replacement, you will pay to us a restocking fee amounting to 20% of the original purchase price (including VAT). Any such returns must be with the packaging intact and in a saleable condition. We reserve the right to charge for replacement packaging.
- Our rights to end the contract
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make full payment to us when it is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract. - Installation and fitting
Our contract with you is for the supply and delivery of products. It does not extend to moving the products from the point of delivery into your property or to the installation of the products. You are responsible for arranging your own installer. The installer in turn is responsible for ensuring that the products are not damaged during installation or fitting. - Your rights in respect of defective products if you are a consumer
12.1 If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 8.3.
12.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must allow us to collect them from you. You will be responsible for costs of collection. Please call customer services (detailed in clause 2.2.) to arrange collection.
- Your rights in respect of defective products if you are a business
13.1 If you are a business customer we warrant that on delivery the goods shall:
(a) conform in all material respects with their description and any relevant specification;
(b) be free from material defects in design, material and workmanship; and
(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
13.2 Subject to clause 13.3, if:
(a) you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 13.1; and
(b) we are given a reasonable opportunity of examining such product.
13.3 We will not be liable for a product’s failure to comply with the warranty in clause 13.1 if:
(a) you make any further use of such product after giving a notice in accordance with clause 13.2(a); and
(b) the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice.;
(c) the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
(d) you alter modify or repair the product without our written consent; or
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
13.4 Except as provided in this clause 13, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 13.1.
13.5 These terms shall apply to any repaired or replacement products supplied by us under clause 13.2. - Price and payment
14.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on our website when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.
14.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
14.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
14.4 When you must pay and how you must pay. Payment for goods is due on placing your order. Payment must be by credit or debit card or bank transfer or (for business customers only) by Bank transfer. We accept payment with VISA, Mastercard, Discover and Diners. . We will not dispatch your order until we receive payment in cleared funds in full.
14.5 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
- Our responsibility for loss or damage suffered by you if you are a consumer
15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 12.1
15.3 We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.
15.4 We are not liable for any damage to your property or to the contents of it. - Our responsibility for loss or damage suffered by you if you are a business
16.1 Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
(d) defective products under the Consumer Protection Act 1987.
16.2 Except to the extent expressly stated in clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
16.3 Subject to clause 16.1(a) and (b):
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the purchase price you have paid for the product. - How we may use your personal information
17.1 How we will use your personal information. We will only use your personal information as set out in our privacy policy as displayed on our website. - Guarantees
18.1 In addition to your statutory rights we offer our products with the following guarantees against manufacturing defects:-
● stone resin products – Lifetime guarantee
● brassware – 15 year guarantee but excluding any damage as a result of fitting or inappropriate cleaning.
● cartridges – 5 year guarantee.
● diverters and hoses – 1 year guarantee.
18.2 All guarantees are subject to your having observed your obligations under these terms and conditions and in particular clause 13.3
18.3 All guarantees are in addition to your statutory rights but apply only to you as the original purchaser and to the original installation address. The guarantees are not transferable. The guarantee offered by us is a free replacement or replacement part (or nearest equivalent). The guarantee does not extend to consequential loss or damage on installation.
18.4 To enable us to consider any guarantee claim we will require original proof of purchase (i.e. receipted invoice from us).
18.5 In the event of your making any guarantee claim, you will allow us access to your property to inspect the product and no claim will be processed until a satisfactory inspection has been made. If the inspection reveals that the terms of the guarantee have not been adhered to then we reserve the right to make a call out charge for our inspection.
18.6 The guarantee does not extend to damage or deterioration due to limescale, corrosion, mold or mildew, staining or similar issues.
18.7 Our liability to you under this guarantee is limited to the value of the original purchase price of the Product and does not extend to delivery costs or the costs of parts or accessories or to any reinstallation or fitting costs relating to replacement parts or products. - Other important terms
19.1 This contract is not assignable. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
19.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
19.4 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
19.5 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.