Refund policy

In the unlikely event you are not entirely satisfied with your purchases, please call our customer care team on 0203 44 15751 to discuss how to return goods to The Luxury Bath Company.

You have the right to cancel your order within 14 working days from the day after delivery. To exercise your right of cancellation you must give written notice to returns@theluxurybathcompany.co.uk

It’s important returned goods are in the same condition as you received them in and remain in the original packaging too. Non-faulty items will only be accepted if they are determined to be in original condition, and within 30 days of the delivery date. Your money will be refunded within 28 days of cancellation, minus the delivery costs for collection.